Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you can request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it: unused, unwashed, free from pet hair, stains, odors, or other signs of use, with any original tags attached, and in its original packaging. You’ll also need your order number or other proof of purchase.

For hygiene reasons, used or washed pet bedding cannot be returned unless the item is defective, damaged, or incorrect.

Starting a Return

To request a return, contact us at support@pawsandwhiskersshop.com and include:

  • Your order number
  • The reason for the return
  • Clear photos of the item, packaging, and shipping label if the item is damaged, defective, or incorrect

Please do not return an item to the sender address shown on the original package. That address might not be an authorized returns facility.

If your return is approved, we’ll provide the applicable return instructions and return address. Depending on the circumstances, we may offer a replacement or refund without requiring the item to be returned.

Items returned without prior authorization will not be accepted.

You can always contact us at support@pawsandwhiskersshop.com with any questions about returns.

Return Shipping Costs

If you’re returning an item because you changed your mind, selected the wrong size or color, or no longer want the item, you are responsible for the return shipping costs.

We strongly recommend using a trackable shipping service. We cannot be responsible for returned packages that are lost or damaged in transit.

If the item is damaged, defective, or incorrect, please contact us before returning it. If a physical return is required, we’ll provide the appropriate return instructions and confirm how the return shipping costs will be handled.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or incorrect.

Include clear photos of the item, its packaging, and the shipping label so we can review the issue. Once the issue has been verified, we’ll offer an appropriate resolution, which may include a replacement or refund.

Please do not return a damaged, defective, or incorrect item unless we specifically ask you to do so.

Exceptions and Non-Returnable Items

We cannot accept returns for:

  • Used or washed pet bedding
  • Items containing pet hair, stains, odors, or other signs of use
  • Custom or personalized products
  • Personal care products
  • Perishable goods
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Items specifically marked as final sale before purchase

Please contact us at support@pawsandwhiskersshop.com if you have questions about whether your item is eligible for return.

Exchanges

We do not currently offer direct exchanges.

If you ordered the wrong size or color, the fastest option is to request a return. Once the return is approved, you can place a new order for the correct item.

If you received an incorrect or defective item, contact us before placing another order so we can provide an appropriate resolution.

Refunds

If a physical return is required, we’ll notify you after the item has been received and inspected and let you know whether the refund has been approved.

If we approve a refund without requiring a physical return, we’ll notify you once the refund has been processed.

Approved refunds will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card provider might need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@pawsandwhiskersshop.com.