Shipping policy
Thank you for shopping with Paws & Whiskers. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Shipping Destinations
We currently ship orders within the United States.
If your address is not accepted during checkout, we are unfortunately unable to deliver to that location at this time.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays. Orders placed during weekends or holidays will begin processing on the next business day.
Processing time is included in the total estimated delivery timeframe stated below.
Estimated Delivery Time
Orders are typically delivered within approximately 7–14 business days from the date the order is placed.
Most orders may arrive sooner, but delivery times can vary depending on the destination, carrier operations, seasonal demand, and other circumstances outside our reasonable control.
Delivery estimates are not guaranteed. Unexpected carrier delays, severe weather, high seasonal demand, address problems, customs procedures, or other circumstances outside our reasonable control may affect delivery.
Shipping Costs
Any applicable shipping charges will be clearly displayed during checkout before payment is completed.
If free shipping is available for your order, this will also be shown at checkout.
Order Tracking
Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email containing a tracking link.
Tracking updates may take several days to appear after the package has been dispatched. This does not necessarily mean that the package has stopped moving.
Multiple Packages
In some cases, products from the same order may be shipped separately. If this happens, you may receive more than one tracking number and the packages may arrive on different days.
You will not be charged additional shipping fees because an order is divided into multiple shipments.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please contact us immediately at info@thepawswhiskers.com if you notice an error in your address. We will try to correct the address before the order is processed, but changes cannot be guaranteed once fulfillment has begun.
Paws & Whiskers is not responsible for delays or unsuccessful delivery caused by incomplete or incorrect information supplied during checkout. If a package is returned to us because of an address error, additional shipping charges may apply before it can be sent again.
Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel your order.
We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations after the order has entered processing or has been shipped.
Shipping Delays
If we become aware of a significant delay affecting your order, we will contact you using the email address provided during checkout.
If we are unable to ship your order within the timeframe stated in this policy, you may be offered the choice to:
- accept a revised shipping timeframe; or
- cancel the affected order and receive a refund.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
- Check around your property and any designated safe delivery locations.
- Ask other members of your household or nearby neighbors.
- Allow up to 48 hours, as some carriers mark packages as delivered shortly before the final delivery.
- Contact the shipping carrier using the tracking information.
- Contact us at info@thepawswhiskers.com if the package still cannot be found.
We will assist you with the available tracking information and help investigate the shipment. Refunds or replacements are assessed based on the circumstances and the information provided by the carrier.
Lost or Damaged Shipments
Contact us at info@thepawswhiskers.com if:
- tracking has not updated for an unusually long period;
- the package appears to be lost in transit; or
- the order arrives damaged.
For damaged shipments, please include your order number and clear photographs of the package and product so that we can review the issue.
Customer Support
For questions about shipping or tracking, contact:
Paws & Whiskers
Email: info@thepawswhiskers.com